Checks before you call a technician
Some faults are a tripped switch or a wrong setting. These checks take a few minutes and are safe to do yourself.
- Visit charge: told to you on the call, before we visit
- Warranty: 90 days on the work done
What should I check before calling a repair technician?
Check the power first: the plug, the socket switch, the MCB in your distribution board and any stabiliser. Then check the simple settings, such as the remote batteries and mode on an AC, the door and dial on a fridge, or the water tap, door lock and drain hose on a washing machine. If it still does not work, note what it does, any sound or display message, and the model, so the technician comes prepared.
Checks for each appliance
AC: remote batteries, cool mode rather than fan or dry, a set temperature below the room temperature, clean filters, and the outdoor unit's switch or MCB if it has its own.
Fridge: the door closes fully and the gasket seals, the dial is not on the lowest setting, the vents inside are not blocked, and there is space behind the fridge.
Washing machine: the water tap is open, the door or lid is shut and locked, the drain hose is not kinked, and the drain filter is not clogged.
Microwave: the door closes fully, the right mode is chosen, and the timer is set. Never run it empty.
RO purifier: the water inlet valve is open, the power is on, and the tank valve is open.
TV: the input source, the cables at both ends, the remote batteries and the standby light.
What not to do
- Do not open covers or panels. A microwave keeps a dangerous charge inside even when unplugged
- Do not keep restarting an appliance that trips the MCB
- If you smell burning or see sparks, switch off at the MCB and call
- Do not try to top up AC gas or touch the gas pipes
What to tell us when you book
- The appliance, brand and model, from the sticker
- What it does and does not do, and since when
- Any sound, smell, leak or display message
- Roughly how old it is, and whether it is under warranty
- Your address and pincode, and a good time for the visit
When to call us
If these checks do not fix it, call or WhatsApp 81000 04326, or use the booking page. The visit charge is told to you on the call, before we visit. The technician diagnoses the fault and tells you the cost before any repair.
Questions
My AC runs but the outdoor unit is silent. Can I fix that?
Check the outdoor unit's MCB if it has its own. If that is on, the fault is likely a capacitor, a contactor or the board, which needs a technician.
The appliance is under warranty. Should I call you?
For a brand we are not authorised for, call the brand's service first, because the repair may be free. For LG, we run the LG authorised service centre at Dostipur, Diamond Harbour.
Should I send a photo or video?
Yes, if you can. A photo of the model sticker and a short video of the fault on WhatsApp help the technician bring the right parts.
Last updated 2026-11-08
Book a technician
Pick the appliance, the problem and a time that suits you. It takes about two minutes. Or call and we will book it for you.